1. Scope
This policy applies to ClassiBoxAI’s website, apps, and related services. By using ClassiBoxAI, you agree to the practices described here.
2. Information We Collect
We collect only what is necessary to operate and improve the Service.
2.1 Information you provide
- Email address
- Name (optional)
- Files and content you upload
- Support requests and communications you send to us
2.2 Information collected automatically
- Device and app information (OS, browser, app version)
- IP address (for security, abuse prevention, and fraud detection)
- Usage and performance data (e.g., storage consumption, feature usage)
2.3 Payment information
Payments are processed by Stripe. We do not store your full card number. Stripe may collect and process payment details under its own privacy policy.
3. Uploaded Files & Content
Files uploaded to ClassiBoxAI belong to you. We do not sell your files or use them for advertising.
- We process files to provide core features (storage, organization, search, and AI retrieval).
- We do not manually review files as a routine practice.
- Some processing may be performed automatically to enable features like extraction, indexing, and search.
If you delete a file, we remove it from active systems as described in the Retention section.
4. How We Use Data
We use your information to:
- Provide and operate the Service
- Authenticate users and manage accounts
- Process subscriptions, billing, and fraud prevention
- Maintain reliability, performance, and security
- Comply with legal obligations
We do not use your data for targeted advertising.
5. Legal Basis (GDPR)
Where GDPR applies, we process personal data based on one or more of the following:
- Consent (when you choose to provide certain data)
- Contract necessity (to provide the Service you requested)
- Legal obligations (e.g., accounting and compliance)
- Legitimate interests (security, abuse prevention, service improvement)
7. International Transfers
Your data may be stored or processed in countries other than your own. When applicable, we use appropriate safeguards to protect personal data in line with relevant laws (including GDPR/LGPD where applicable).
8. Retention
- We retain account data while your account remains active.
- Files are retained until you delete them or close your account (subject to operational backups and legal requirements).
- Some information may be retained for compliance, tax, accounting, and fraud prevention as required by law.
Note: backups and logs (where used) may persist for a limited period before being overwritten or purged.
9. Your Rights
Depending on your location, you may have rights such as:
- Access to your personal data
- Correction of inaccurate data
- Deletion of your data
- Restriction or objection to certain processing
- Data portability
To make a request, contact us using the details in Contact. We may ask you to verify your identity.
10. Security
We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration. No system is 100% secure, but we work continuously to improve protections.
- Access controls and least-privilege principles
- Secure transport (HTTPS) and infrastructure safeguards
- Monitoring for abuse and suspicious activity
11. Children’s Privacy
ClassiBoxAI is not intended for children under 13, and we do not knowingly collect personal data from children. If you believe a child has provided personal data, contact us so we can take appropriate action.
12. Changes to This Policy
We may update this policy from time to time. When we do, we will revise the “Last updated” date at the top. Material changes may be communicated through the Service.
13. Contact
If you have questions or requests regarding privacy, contact:
Email: privacy@classibox.ai
(If you prefer, you can also contact support from inside the app when available.)